Mortgage Customer Service Representative

Compensation

: $60,015.00 - $160,160.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Overview

The Home Loan Specialist I is an entry level role supporting various Channels. The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.

Job Description
Performing routine data entry and validation tasks
Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)
Reviewing and validating loan documents
Handling routine calls, emails and/or chat responses
Assigning and distributing work loads
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution
Performing other related duties as required and assigned
Demonstrating behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical skills and sound judgment
Effective time management skills to deliver work on time
Capable communicator, written and oral
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
Financial Services and, if possible, mortgage industry experience preferred
General understanding of applicable Federal, State and Local regulations
BA degree or 1 year of mortgage experience




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements:

Associated topics: banking service, counselor, customer, loan officer, loan underwriter, mortgage, mortgage officer, personal banker i, personal banker iii, sell * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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