Customer Experience Specialist

Appleone in Lake Mary, FL

  • Industry: Financial Services - Banking/Investment/Finance - Banker/Loan Officer
  • Type: Full Time
  • Compensation: $74,850.00 - 133,560.00 / Year*
position filled
Job Description: Immediate need for Customer Experience Specialist in the Lake Mary area. This is contract position paying $16/hour. The Customer Experience team is committed to providing outstanding service to our customers -- many of whom are investing for the first time. As a Customer Experience Associate, you?ll be the company?s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your day-to-day will involve: ?Communicating with customers using email, chat ?Delivering outstanding service by solving customer issues efficiently and effectively with empathy ?Influencing customer happiness and loyalty metrics ?Acting as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization ?Improving productivity for the Customer Experience team by identifying ways to avoid recurring customer contacts and recommending changes to improve processes and knowledge articles ?Educating users on how to use the company app and on investing fundamentals Requirements: ?High Integrity and Commitment to customers ?Bachelors Degree is required! ?Passion for financial services and the stock market ?Ability to think critically and apply logical problem-solving skills to resolve issues ?Strong written and verbal communication skills ?Ability to act independently and to be self-motivated We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion. You can view all of our jobs online at Job Experience: , ,

* Estimated salary

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