Compensation: $124,630.00 - $144,630.00 /year *
Employment Type: Full-Time
Industry: Advertising/Marketing/Public Relations
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The Client Partner is the trusted advisor for our customer base accounts, part mentor/leader, and part strategist. This person is the daily point of contact for our customers, drives future business bookings and revenue and coordinate Portfolio Leadership, Consulting Services, and Sales teams to effectively manage the customer account. This role demands a focus on customer satisfaction while working on competing priorities. You must be a self-starter with excellent time management skills, who is able to manage your time and customers expectations, while staying adaptable to customer-driven priorities.Key Areas of Responsibility:Provide account management to all Collaborative Solutions customers Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, the value of solutions, the value of implementation expertise). Builds a foundation on which to harvest future business opportunities while developing long term strategic roadmapsCustomer Acumen - Actively understand each customer s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer.Drive sales cycle related to the Continuous Value Services offerings, Add-On Work, packaged offerings, and alliance partner solutions for current customers. Ensure Client referenceability and provides case studies and marketing supportDrive new software leads from existing accounts to Regional Sales ManagersAlign with Workday Customer Success Managers to support annual reviews and facilitate transition between initial deployment and post-production support through our Continuous Value Services. Serve as a trusted adviser to ensure customer s overall satisfaction with our services and partner with Consulting Services and Portfolio Management to drive effective utilization of servicesAct as strategic adviser to customer and drive awareness of Collaborative service offerings and develop strategic roadmapsManage customer relationships on existing accounts and work with delivery to manage escalationsSupport the sales to service transition on new deals soldMaintain key internal and external partnerships with Sales, Solution Architects, Consulting Services, Resource Management, Workday and our alliance partnersIdentify additional opportunity areas for active and inactive customers and the ability to leverage customer relationships for references Support Internal initiatives for Methodology/Tools/Service Offering development Skills and Requirements: Workday Experience is ideal, but not requiredFive or more years of experience in a customer services role (consulting or account management) Ability to engage at the C-LevelPractitioner background in HR, Payroll, or Financials is idealAbility to travel 25% to 50%Excellent verbal and written communication skills, including the ability to deliver presentations at the Executive levelAbility to manage your time, the customer demands, and competing priorities with a high focus on customer serviceAbility to work with cross functional teams and develop strategyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.Full time
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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