Mortgage Customer Service Specialist


: $55,835.00 - $133,560.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

Summary of Position Requirements: Answers and addresses incoming customer service

telephone calls and emails; takes detailed, legible and accurate notes to document the file. Responsible of processing satisfaction of mortgages, assumptions and tax disbursements. Performs miscellaneous administrative tasks for customer service department.

Primary Duties and Responsibilities:

Provides excellent customer service on inbound and outbound mortgage inquiry calls.

Responsible for performing tax disbursements to nationwide tax collector s office.

Performs research of tax penalties and submits wires servicers if funds are granted.

Auditor of payment data in the Servicing system and documents.

Daily printing and mail of Servicing letters and monthly mortgage statements.

Back-up to satisfaction of mortgages after loans are paid in full.

Management reserves the right to change the duties and responsibilities set forth herein at any time.

Job Requirements:
  • Education and Experience Requirements:

    Mortgage, banking or title experience preferred.

    Notary preferable.

    Prior customer service experience preferred.

    High School Diploma or equivalent required.

    Proficient in Microsoft Office Excel, Word and Outlook preferred.

    Pleasant and outgoing personality.

    Ability to multitask and to complete tasks with attention to detail and accuracy.

    Fluency in English and Spanish preferred.

    Additional Requirements:

    Must possess positive and professional attitude and represent company in a positive


    Provide outstanding customer service, work well under pressure and be a team player.

    Must have excellent oral communication skills.

    Must have excellent telephone manner and interpersonal skills.

    Must be accountable and reliable within its own work.

    Understand and follow posted work rules and procedures.

Associated topics: agente de servicio al cliente, call center specialist, client service, csr, customer care, customer care associate, customer care specialist, customer service representative, product support, technical assistant * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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