The role of a Client Services/Operations Analyst is to primarily act as a subject matter expert for the Client Services Team, specifically as it relates to the Regulatory and Compliance products: Markit Counterparty Manager (MCPM), Markit Tax Utility (MTU), and Know Your 3rd Party (KY3P) and CTI Tax Solutions (CTI)
As part of the client services operations team, the candidate will foster consumer and vendor relationships. The role requires coordination among business functions including sales, operations, development, customer training, and handling day to day client inquiries.
The successful candidate will be required to partner with product and senior management to understand process flows, assist with system enhancements, and overall deployment to clients. They will also need to assist clients with system issues, and tracking items until resolution.
Ensure customers receive first class service consistent with IHS Markits expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.
Cultivate, foster, and manage relationships with assigned clients
Actively speak with customers to ensure they understand how to use the functionality of Regulatory & Compliance product suite and understand the full capability of our products industry initiatives
Increase client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clients
Provide front line daily support for all clients including capture of bugs and enhancements.
Work with business partners to validate the integrity of data and documents loaded on the platform
Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.
Become highly skilled in the suite of solutions such as Core, Regulations, Tax Utility, Contracts & Credit and KY3P
Assist global operation team members in any capacity on a day to day basis and in particular during high volume periods.
B.A degree in finance or a related field
3-7 years of experience in client services or a related space
Ability to commute to the Andover office
Previous experience working in a customer focused role
Financial Markets experience is a plus
Strong communication skills both verbal and written
Associated topics: commercial loan, counselor, loan review, loan review officer, mortgage, mortgage loan officer, mortgage originator, personal banker ii, personal banker iv, relationship
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.