SL2 support Regular


: $65,640.00 - $101,960.00 /year *

Employment Type

: Full-Time


: Information Technology

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Project Description

US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises.

Work in a highly motivated and professional team in order to provide 24/7 SL1/SL2 service for the client which main area of business in data transaction for an external client what cause-specific attentions to SLA and data quality. (note: position include Night support)

Benefits :

* Flexible schedule,
* Extra weekends
* Bonuses for non-BAU support
* Transfer to the office during non-bau hours.


* Production Environment monitoring, Issues Resolution;
* Control SLA and notify Luxoft management/Client in case of unexpected behavior ;
* Support end-to-end data flows and health/sanity checks of the systems/applications ;
* Escalate the issues (internally to Group lead/PM) with environment/application health ;
* Logs review, data discovery in database tables for investigation of workflows failures Raise a defect and start pro-active work on the resolution when the issue got identified. Escalate unexpected behavior found during the logic review (bugs in implementation) to the implementer's team;
* Investigate and supply analysis for fix application/configuration issues on the production environment (improper configuration/deny of services etc.), support defect fixes rollouts;
* Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications);
* Regular update on issue status until addressed (at least hourly update in written form), notifying the client on status change, expected time to address;
* Participate in ad-hoc/regular status calls on environments health with the client to discuss critical defects/health check status;
* Working with business users service request which includes investigation of business logic and application behavior:
* Work with different data format transformation processes (XML, Pipeline);
* Work with source control tools (GIT/SVN) in order to investigate config or data transformation related issues;
* Work with middleware and schedulers - data flow and batch process control.
* Design and configuration of monitoring systems - functional and data quality monitoring.
* Use latest support tests for coverage/fast issue detecting
* Request the change of configuration/code to another configuration engineers team based on issues found during root cause analysis supported by investigations results



* 3+ years' experience as a Production Support Engineer
* English (written, spoken - upper intermediate), analytical mindset, responsible, multi-tasking, client-oriented, strong communication skills, proactive behavior, and strong problem-solving skills, Able to work under pressure
* Database knowledge (PL/SQL, Oracle technology)
* Practical experience with data gathering and processing, data discovery
* General experience with the support of reporting systems
* Knowledge of solution monitoring/audit controls is highly desired
* Experience in Unix environment (Linux or Solaris or FreeBSD), installation, configuration, shell scripting is a plus
* Experienced with CICD Orchestration systems
* Experience with ITSM (Jira/ServiceNow)
* ITIL will be a benefit


* English: Upper-intermediate


Associated topics: cognitive, criminologist and forensic scientist, forensic scientist, med, outpatient, pathologist, psychologist, science, scientist, technology * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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