Mortgage Customer Outreach Specialist I

Compensation

: $150,350.00 - $150,350.00 /year *

Employment Type

: Full-Time

Industry

: Financial Services - Banking/Investment/Finance



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SCHEDULE: Mon - Friday 8am - 5pm, with 1 late night per week 12pm - 9pm and up to 2 Saturdays per month 8am - 12pm

FUNCTION:
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).

POSITION RESPONSIBILITIES:
Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.

NATURE AND SCOPE:
Initiates direct contact with consumers.

MANAGERIAL/SUPERVISORY RESPONSIBILITY:
Not Applicable.

MINIMUM QUALIFICATIONS REQUIRED:
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.

IDEAL QUALIFICATIONS PREFERRED:
Associate's degree.
Collections experience.
Knowledge of M&T systems.

PHYSICAL REQUIREMENTS:

We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.



Location

Getzville, New York, United States of America

Job Requirements:
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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