Client Services Specialist - Tax Solutions - Andover

Compensation

: $93,820.00 - $174,440.00 /year *

Employment Type

: Full-Time

Industry

: Financial Services - Banking/Investment/Finance



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Client Services Specialist - Tax Solutions

Andover

The role of a Client Services/Operations Analyst is to primarily act as a subject matter expert for the Client Services Team, specifically as it relates to the Regulatory and Compliance products: Markit Counterparty Manager (MCPM), Markit Tax Utility (MTU), and Know Your 3rd Party (KY3P) and CTI Tax Solutions (CTI)

As part of the client services operations team, the candidate will foster consumer and vendor relationships. The role requires coordination among business functions including sales, operations, development, customer training, and handling day to day client inquiries.

The successful candidate will be required to partner with product and senior management to understand process flows, assist with system enhancements, and overall deployment to clients. They will also need to assist clients with system issues, and tracking items until resolution.

Responsibilities:

  • Ensure customers receive first class service consistent with IHS Markits expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.
  • Cultivate, foster, and manage relationships with assigned clients
  • Actively speak with customers to ensure they understand how to use the functionality of Regulatory & Compliance product suite and understand the full capability of our products industry initiatives
  • Increase client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clients
  • Provide front line daily support for all clients including capture of bugs and enhancements.
  • Work with business partners to validate the integrity of data and documents loaded on the platform
  • Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.
  • Become highly skilled in the suite of solutions such as Core, Regulations, Tax Utility, Contracts & Credit and KY3P
  • Assist global operation team members in any capacity on a day to day basis and in particular during high volume periods.
  • Experience:

  • B.A degree in finance or a related field
  • 3-7 years of experience in client services or a related space
  • Ability to commute to the Andover office
  • Previous experience working in a customer focused role
  • Financial Markets experience is a plus
  • Strong communication skills both verbal and written
  • Solution oriented
  • -----------------------------------------------

    IHS Markit is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or accommodation to use our website to apply to a position, please ...@ihsmarkit.com or call +1 212 ### ####. Determination on requests for reasonable accommodation will be considered on a case-by-case basis.

    This contact information (email and phone) is intended for application assistance and accommodation requests only.

    We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process and only qualified candidates will receive consideration and follow-up.

    IHS Markit is proud to provide equal employment opportunity (


    Associated topics: customer, loan review officer, loan servicing officer, loan underwriter, mortgage, mortgage loan, mortgage loan originator, mortgage servicing officer, relationship, representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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