Contact Center Representative


: $80,150.00 - $143,600.00 /year *

Employment Type

: Full-Time


: Accounting

Growing Non-Profit organization has IMMEDIATE need for a Contact Center Representative. Organization has an 80+ year history and has over 500,000 members. Clients include various worker's unions and associations. Individual in this role will play an essential role in communication between the organization and their members. This is a 6 month TEMP TO HIRE role starting at $16/hr. Once permanent the position will have a salary of $40-45k. Duties & Responsibilities: Answer incoming phone calls Document phone calls in Sharepoint Provide information to callers from Sharepoint and 2200 Navigate and provide accurate information regarding company websites Monitor incoming calls and calls waiting via Taske Receive and respond to incoming emails from company websites Pick up and handle messages from Nightline Route calls to appropriate individual or department when necessary Send a fax via RightFax when requested by the caller Print 1099R's when requested by the caller Perform special projects as requested by management Contact Dagogo Ibiebele at (301) ###-#### or for an immediate interview Job Requirements Requirements: Ability to communicate accurately and professionally through phone and email Data entry experience Professional and mature personality Able to type 55+ wpm accurately Possess working knowledge of Microsoft Office Able to work overtime if needed. Additional Information NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Meet Your Recruiter Dagogo Ibiebele Account Manager Hello! If you are interested in this position or other opportunities, send your resume to I am happy to assist you with your job search! I recruit for ALL of our locations in Northern VA, Maryland, and Washington, D.C. I specialize in placement for the following roles: - Accountants - CPA, Staff accountant, Property Accountant, Audit, Tax Specialist, etc. - Payroll - Coordinators, Administrator, Training roles, - Research/Data/Financial Analyst - Property Management (entry/mid level roles to Executive Management) - Commercial and Residential firms If you aren't a fit for this role, still feel free to email your resume for consideration of other opportunities we have open. * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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