Home Loan Specialist II , Customer Contact

PennyMac in Plano, TX

  • Industry: Financial Services - Banking/Investment/Finance - Banker/Loan Officer
  • Type: Full Time
  • Compensation: $86,460.00 - 160,160.00 / Year*
position filled

The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.


  • Performing complex data and document validation
  • Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.)
  • Handling more complex calls, emails or chat sessions
  • Completing appraisal eligibility tasks
  • Evaluating loan applications for compliance with product guidelines
  • Evaluating loan applications for regulatory compliance
  • Interacting with multiple departments to expedite processing and/or issue resolution
  • Performing other related duties as required and assigned
  • Demonstrating behaviors which are aligned with the organization s desired culture and values

  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Effective time management skills to deliver work on time
  • Highly proficient communicator, written and oral
  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
  • Financial Services and, if possible, mortgage industry experience preferred
  • General understanding of applicable Federal, State and Local regulations

3
Associate's Degree
Associated topics: banker, collection analyst, commercial loan, loan review officer, mortgage loan, mortgage originator, mortgage underwriter, personal banker i, personal banker ii, relationship

* Estimated salary


You may be interested in these similar jobs near Plano, TX!

Consumer Loan Specialist Sr
OneMain Financial

CONSUMER LOAN SALES SPECIALIST SR.PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST SR.At OneMain, Consumer Loan Sales Specialist Sr empo…

Read More
Consumer Loan Sales Specialist Sr - Bilingual
OneMain Financial

CONSUMER LOAN SALES SPECIALIST SR. PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST SR. At OneMain, Consumer Loan Sales Specialist Sr em…

Read More
Residential Loan Officer
Mortgage Talent Pros

Our Promise As an industry expert, Mortgage Talent Pros is a trusted resource for mortgage professionals, primarily mortgage loan officers, seeking a…

Read More
Deficiency Accounts Specialist
Exeter Finance

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships w…

Read More
Mortgage Loan Officer
American Residential Lending

American Residential Lending, a direct lender, is looking for Outside MLO/Branch Managers to add to our growing network of mortgage professionals. We…

Read More
Mortgage Banker
USA Mortgage, CORE Region - Branch NMLS # 1822579

MAJOR AREAS OF RESPONSIBILITIES1.The Licensed Mortgage Loan Officer is responsible for marketing and soliciting residential loan business for USA Mor…

Read More
Senior Personal Banker
Confidential

A Financial Services Representative (aka Senior Personal Banker) reports to the Assistant Branch Manager of their branch and provides assistance to o…

Read More
Sr. Loan Officer
NEW AMERICAN FUNDING

Position: Sr. Loan OfficerPosition Summary:Inside Loan Agents proactively solicit new residential mortgage business by taking qualified, live inbound…

Read More
Jr. Mortgage Loan Officer
Mr. Cooper Group

Location: Horizon Way - Irving, TX When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to …

Read More
Triage Specialist
RoundPoint Mortgage Servicing Corporation

Position Summary:The Triage Loan Specialist is responsible for making outbound calls and receiving inbound calls for RoundPoint's customers who are p…

Read More