Client Service Consultant

Compensation

: $81,113.33 - $127,560.00 /year *

Employment Type

: Full-Time

Industry

: Financial Services - Banking/Investment/Finance



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job summary:

Randstad Professionals has a 3 month contract to permanent position available for a large financial institution. This position is for a Customer Service Representative (Client Service Consultant) who has 2 years client service or related experience.

Bilingual is not required but highly preferred

The Client Service Consultant will be working on initiating Wire Transfers both internationally and domestically so high attention to detail is a must. The Client Service Consultant will have a script, so this will help out, but it is imperative that they read the script word for word. Responsible for supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, customer service and technical support.



location: Charlotte, North Carolina

job type: Contract

salary: $14.04 - 16.02 per hour

work hours: 8 to 5

education: Bachelor's degree

experience: 3 Years



responsibilities:

Duties Include:

- Acting as primary liaison between customer and bank, answering questions and solving problems involving all bank departments

- Cross-selling and making customer calls with relationship managers

- Ensuring proper booking and maintenance of loans

- Tracking and monitoring portfolio on an ongoing basis for compliance, position, documentation exceptions, overdrafts, accounting, maintenance of files and reports, letters of credit, pricing and delinquencies

- Preparing financial and profitability reports and loan reports

- Producing and maintaining tickler report and default reports

- Participating in special projects relating to product conversions and new product development

- Provide assistance to lower level staff

- Wire Transfer Experience is a plus

Once we know you are interested, a Randstad Professionals recruiter will review your resume and contact you to better understand your skills and tell you more about the opportunity.



qualifications:

Click To Apply



skills: Customer Service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.



Job Requirements:

Associated topics: call center representative, clerk, client service, csr, customer care associate, internship, product support, service representative, service specialist, system support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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