Account Resolution Specialist - 2nd shift!


: $63,735.00 - $105,930.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

Ref ID: 02310-#######419

Classification: Account Resolution Specialist - 2nd shift!

Compensation: $15.00 to $15.00 hourly

Robert Half is partnering with a large financial services company that is an essential business and very busy during this time. This firm in Des Moines Iowa has multiple immediate needs for talented entry-level or new graduate candidates in multiple departments!

In their home lending default servicing department they are looking for candidates to learn and grow as they service clients as an Account Resolution Specialists.

The purpose of this role is engaging, understanding and informing customers of all available options for resolving their delinquency. The main goal is on delivering an exceptional experience for customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. They have built a team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Job details: this position starts June 11th and is a temp-to-hire full time role with a Tuesday - Saturday schedule.

If you have any interest in financial services, accounting, finance, customer service or large companies with room for growth please APPLY TODAY so be considered for this and multiple other opportunities. Resumes should be emailed to for immediate consideration.

Job Requirements:
Associates or Bachelors degree in business, communications, or similar
1+ years of experience ideally within retail, restaurant, customer service, sales or other relevant experience through summer jobs and internships
Ability to follow policies, procedures, and regulations
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to work effectively in a team environment where flexibility, collaboration, and adaptability are important
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Ability to work effectively in structured but flexible, adaptable and changing, call center environment
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Basic Microsoft Office skills

Job Expectations
Must be able to attend full duration of required training period
Willingness to work on-site at Des Moines office location
Ability to work nights, weekends, and/or holidays as needed or scheduled

APPLY TODAY if you are interested in this role or roles within this industry by sending your resume to including 'Account Resolution Specialist' in the subject line of the email!

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Associated topics: banker, banking product, loan, loan originator, loan review officer, mortgage loan officer, mortgage loan originator, mortgage underwriter, officer, sell * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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