Financial / Fraud Call Center Representative

Compensation

: $56,360.00 - $144,640.00 /year *

Employment Type

: Full-Time

Industry

: Financial Services - Insurance



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We are still hiring during the pandemic of COVID-19 (or Corona Virus). Your health and safety is #1 priority at SkyBridge Resources. We will be conducting video/phone interviews during this time to ensure your safety.

Responsibilities Financial / Fraud Call Center Representative:

  • Review electronic fraud cases
  • Represent the department professionally in talking to internal and external customers in an inbound/outbound call center
  • Analyze transaction patterns and respond quickly to high-risk situations
  • Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
  • Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
  • Process Lost/Stolen account calls
  • Maintain daily and monthly performance standards, including those pertaining to quality and quantity
  • Perform all other miscellaneous duties as assigned

Requirements of Financial / Fraud Call Center Representative:

  • High School Diploma or equivalent
  • Minimum six months experience in a call-center environment required
  • Strong verbal and written communication skills, problem solving, analytical and organizational skills are required
  • Thorough knowledge of Microsoft Office required
  • General understanding of the credit/debit card industry

Benefits:

  • Permanent
  • Day or Night shifts available
  • Rapid interview process
  • Benefits (Medical, HSA, Dental, Vision, etc.)

IND1



Job Requirements:

Associated topics: agente de servicio al cliente, call center specialist, clerk, client, customer care specialist, platform support, product support, rep, service agent, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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