Contact Center Representative I


: $69,130.00 - $105,930.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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Under general supervision and in compliance with established policies and procedures, the Contact Center Representative I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone. * Provide quality interactions with inbound and outbound member calls. * Understand and be familiar with Bank Secrecy Act (BSA) guidelines. * Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments. * Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc. * Actively cross-sell credit union services by providing information to current, new and potential members. * Actively refer members to appropriate position and/or department within all Veridian Companies. * Maintain necessary departmental files, updating member/credit union information as required. * Prepare and maintain reports as required. * Maintain member confidence and protect operations by keeping information confidential. * Contribute to team effort by accomplishing related results as needed. * Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc. * Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions. * Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.
Associated topics: banker, banking solution, counselor, loan, loan underwriter, mortgage, personal banker i, personal banker ii, personal banker iii, representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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