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Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
Start a rewarding career with Wells Fargo today! As a Customer Service Representative (SAFE) 3 you will have exposure to a variety of responsibilities, people and experiences in a professional call center work environment - that's part of the fun! Imagine yourself working in a fast-paced call center where you will have the opportunity to provide outstanding service and make a difference in the lives of our Home Mortgage customers!
Location: 11601 N Black Canyon Hwy., Phoenix, AZ 85029
Training schedule: Monday, 6/15/2020, 8am-5pm, Monday-Friday for approx. 6-8 weeks
Available work shifts:
7am-4pm Monday-Friday with rotational Saturday shift
8am-5pm Monday-Friday with rotational Saturday shift
9am-6pm Monday-Friday with rotational Saturday shift
10am-7pm Monday-Friday with rotational Saturday shift
11am-8pm Monday-Friday with rotational Saturday shift
* Shifts will be based on business need with consideration for candidate preference
Duties may include:
Responsible for taking inbound calls from home mortgage customers and placing outbound calls as needed
Researching and resolving routine to moderately complex problems and inquiries
Processing routine to complex customer transactions and account maintenance
Offering or recommending products based on customer needs
May generate reports and/or complete project work as needed
WELLS FARGO OFFERS GREAT CAREER ADVANCEMENT OPPORTUNITIES!
Progressive Career Path: CSR (SAFE) 3, CSR (SAFE) 4, CSR (SAFE) 5, Customer Service Team Lead (SAFE), Supervisor, and Manager!
Salary: Highly competitive salary!
401k: 6% company match!
Paid Time Off: 18 days of Paid Time off PLUS 10 paid Holidays!
Additional Benefits: Medical, Dental, Vision, Tuition Reimbursement, Free Parking, Cell Phone Discounts, and so much more!
A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION
AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
Once your application is received, Wells Fargo will make initial contact with you via e-mail
Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
If your contact information has changed, please update prior to applying to this position
Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-PHX-Northwest Phoenix: Min: $31,200 Mid: $41,500
AZ-PHX-Northwest Phoenix: 11601 N Black Canyon Hwy - Phoenix, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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