Online Fraud Specialist
Compensation: $115,330.00 - $101,410.00 /year *
Employment Type: Full-Time
Industry: Financial Services - Insurance
The Online Fraud team are now seeking a talented Online Fraud Specialist to join the team based in our offices in Charlton (near North Greenwich). Reporting into the Online Fraud Manager,.
* Ensure the timely verification and approval of orders, balancing the need for security and the experience of our demanding customer base
* Thoroughly investigating orders which enter our fraud detection queue
* Use a developed eye for detail to spot emerging fraud trends
* Monitor anomalous customers and their order verification
* Ensure the timely/efficient processing of refunds/debits
* Use excellent communication skills to communicate order verification and other customer finance processing information with the other Finance personnel as necessary
* Collaborate with our Global Customer Care team on individual customer financial matters
* Communicate in a professional manner with customers by email and telephone, from time to time
* Maintain a constant security focus by safe-guarding confidential and personal information and abiding by our data protection policies
* Adapt to work with and assist the wider finance function in ad-hoc duties
* Proven experience of working within retail fraud
* Excellent communication skills with the ability to build global relationships
* The ability to be flexible in a changing environment and work to strict deadlines
* Excellent attention to detail, organisational and analytical skills
* Experience of Excel, Word, Power Point and Visio
Here are just a few of the amazing benefits you will receive as an employee at the YOOX NET-A-PORTER Group:
* Our famous Staff discount
* Exclusive staff sales
* Season ticket loan or cycle to work scheme
* Matched contribution pension
* Multi-purpose insurance
* Eye-care vouchers
From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV
YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
For further information: www.ynap.com - LinkedIn: YOOX NET-A-PORTER GROUP - Twitter: @YNAP
Associated topics: automobile, bodily, casualty, claim, claim investigator, claimant, insurance adjuster, investigation, liability adjuster, title examiner
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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